Suggestions for improving Network & Reporting.

Add a way to delete messages

Unless I am missing it, there does not appear to be any way to delete a message. If there is, the location or process of deleting a message is not clear. I hope I am ...
Suggested by: Evan Tribley (28 Dec, '21) Upvoted: 02 Aug Comments: 1


Allow notifications to appear even if the application is not open on the dashboard.
Suggested by: Steve (01 Jun, '22) Upvoted: 02 Aug Comments: 0
Under consideration


There needs to be badges in the Teams app, so when I am not in the module I know I have a new message. Also, while in the SMS module and a new SMS arrives, there is ...
Suggested by: John Wesselman (06 Oct, '20) Upvoted: 09 May Comments: 3

Sending and Receiving GIFs does not work

Sending and Receiving GIFs does not work. You can select and send one but it does not show up in our chat history nor does it send to the receiver of said GIF
Suggested by: liz (28 Aug, '20) Upvoted: 09 Oct, '20 Comments: 1

Add ability to forward or auto-forward SMS to another phone number or email address

Would really like the ability to auto-forward to email or have options to customize forwarding to email or another phone number. Similar to how voicemail can be ...
Suggested by: Evan Tribley (26 Apr, '21) Upvoted: 02 Aug Comments: 0
Under consideration

Import/Integrate contacts

Instead of having to add contacts, provide the option to either upload contacts, or integrate with Outlook contacts
Suggested by: JY Halpin (03 Nov, '20) Upvoted: 09 Mar, '21 Comments: 3

Group message doesnt create a new chat nor shows other person's number

When I send an individual message to myself from my desk phone number, I see the desk phone number. But when I send a group message to myself and someone else from my ...
Suggested by: Foram (31 Aug, '20) Upvoted: 15 Mar Comments: 3

Group Messaging

Real Conversational Group Messaging not the blast message that creates multiple unique threads
Suggested by: Adrian (23 Jan) Upvoted: 02 Aug Comments: 2
Under consideration

Add functionality for downloading/sharing/forwarding pictures and videos in conversations

In our line of work, our company relies heavily on using pictures and videos to assess damage and estimate repair costs remotely. While Evolve Messages handles ...
Suggested by: Court Lake (17 Jun, '22) Upvoted: 04 May Comments: 0

Expand / Collapse arrow behavior

I think we are using the UP when it should be RIGHT?
Suggested by: Ben (09 Oct, '20) Upvoted: 01 Sep, '22 Comments: 0

Return messages are being sent as iMessage to known contacts

When sending a message from SMS to a known iPhone contact, message is sent via SMS (Text) and return defaults to iMessage, so I dont receive in Evolve SMS window.
Suggested by: JY Halpin (28 Aug, '20) Upvoted: 28 Aug, '20 Comments: 2


Would be fun to be able to have avatars/pictures that can be individualized for my contacts (similar to the web agent)
Suggested by: liz (28 Aug, '20) Upvoted: 28 Aug, '20 Comments: 2

Teams SMS forwarding

Had a client request that SMS messages to Teams be forwarded to a different user while original user is on leave.
Suggested by: Brady Walker (05 May) Upvoted: 05 May Comments: 1
Under consideration

Mobile App for Messages

A mobile app (for users not integrating with Teams) would be good. Or, integrate into the Chat section in UC-One somehow.
Suggested by: Jay Wagener (30 Jun, '21) Upvoted: 30 Jun, '21 Comments: 1
Under consideration

Video (.3gp) and Audio-only (.amr) MMS not received or displayed

Video and audio MMS currently only show with a white box in the incoming message stream. Ideally, we would either display the media (and provide a way to play it ...
Suggested by: Matthew (09 Nov, '20) Upvoted: 09 Nov, '20 Comments: 1

Place America/XXXXXX Timezones on top of the list

Suggestion to look at the country code of the phone number-- if it's +1, place America/XXXX (e.g. America/Chicago) at the top of the list of timezones so we don't ...
Suggested by: Matthew (09 Nov, '20) Upvoted: 09 Nov, '20 Comments: 1

Twelve Hours Time Format (Display Preferences) Not Honored

Setting the "Time Format" to "Twelve hours (AM/PM)" in the display preferences still results in inline timestamps (shown under the message when hovered over) showing ...
Suggested by: Matthew (09 Nov, '20) Upvoted: 09 Nov, '20 Comments: 1

Help on the 401 Unauthorized goes to

If you click HELP on the 401 unauthorized page, it takes you to the generic It should take you to a product specific page. Not necessarily a ...
Suggested by: Steve M (29 Sep, '20) Upvoted: 29 Sep, '20 Comments: 1

Message history not displaying contact names

The message history does not display names of added contacts - only the DID
Suggested by: John Miller (01 Sep, '20) Upvoted: 01 Sep, '20 Comments: 1
Done Bug

When I edited a user listed under my contacts it did not update the same user in the group listing

See screen shot - I went into My Contacts and edited a contacts name (Liz to Elizabeth). The name updated under Contacts and All but not in the Group
Suggested by: liz (28 Aug, '20) Upvoted: 28 Aug, '20 Comments: 1

Group Blast Message

I realize group messages don't work like cell phone group conversations, but it would be nice to at least see within the group message or screen the history of the ...
Suggested by: liz (28 Aug, '20) Upvoted: 28 Aug, '20 Comments: 1

Canceling out of Adding a group doesn't clear the Red error message "group name required"

If I click on create a new contact group, click inside the text box, click out of it in the pop up box without adding text, you get the red error message that the ...
Suggested by: liz (28 Aug, '20) Upvoted: 28 Aug, '20 Comments: 1

Ability to attach a link & Failure to send SMS

Can there be an accessibility where we can attach a link for our customers? Example: Zoom links for video conferences. Also majority of the messages will not send.
Suggested by: Denisse (21 Nov, '22) Upvoted: 21 Nov, '22 Comments: 0
Under consideration

Link ECS and Broadsoft Data for PowerBI Reporting

We need a way to link the data between Broadsoft and ECS. Our calls start in Broadsoft and go to ECS, but our data team cannot match the two call transactions. A key ...
Suggested by: Billy (16 Nov, '22) Upvoted: 16 Nov, '22 Comments: 0

Ability to import contacts

Have the ability to import contacts from simple spreadsheet or CSV file.
Suggested by: Jonathan (03 Jun, '22) Upvoted: 03 Jun, '22 Comments: 0

Font Sizes and Zooming on Mobile (IOS)

The standard teams app inherits the font sizing from IOS. For older peeps like me, who have a slightly larger font choice, going from chats (teams), to Messages (SMS ...
Suggested by: Scott Kinka (11 Nov, '20) Upvoted: 11 Nov, '20 Comments: 0

Messages App on IOS disappears after a period of time

I need to log out of teams and log back into teams on IOS to get the app to show up. Lasting less than a day. When it goes offline, I still get the setting up ...
Suggested by: Scott Kinka (11 Nov, '20) Upvoted: 11 Nov, '20 Comments: 0

Map keyboard "enter" key as default action in UI for sending, renaming, etc

When I type a message and hit Enter on keyboard, message should be sent. When in Creating, Renaming Group, etc, have the "save" button in UI mapped to my enter key.
Suggested by: Ben (09 Oct, '20) Upvoted: 09 Oct, '20 Comments: 0

Can not receive inbound SMS

I can send SMS successfully outbound to my cell phone (T-Mobile) and to Google Voice, but cannot receive SMS from either provider.
Suggested by: Brian Schwarz (22 Sep, '20) Upvoted: 22 Sep, '20 Comments: 0
Done Bug