Our customers made these suggestions for improving Network & Reporting. Suggestions for improving Network & Reporting.
Add a way to delete messages
Unless I am missing it, there does not appear to be any way to delete a message. If there is, the location or process of deleting a message is not clear. I hope I am ...
Planned
Notifications
Allow notifications to appear even if the application is not open on the dashboard.
Under consideration
Badges
There needs to be badges in the Teams app, so when I am not in the module I know I have a new message. Also, while in the SMS module and a new SMS arrives, there is ...
Done
Added to Backlog
Sending and Receiving GIFs does not work
Sending and Receiving GIFs does not work. You can select and send one but it does not show up in our chat history nor does it send to the receiver of said GIF
Add ability to forward or auto-forward SMS to another phone number or email address
Would really like the ability to auto-forward to email or have options to customize forwarding to email or another phone number. Similar to how voicemail can be ...
Under consideration
Import/Integrate contacts
Instead of having to add contacts, provide the option to either upload contacts, or integrate with Outlook contacts
Done
Feature Request
Group message doesnt create a new chat nor shows other person's number
When I send an individual message to myself from my desk phone number, I see the desk phone number. But when I send a group message to myself and someone else from my ...
Done
Feature Request
Group Messaging
Real Conversational Group Messaging not the blast message that creates multiple unique threads
Under consideration
Add functionality for downloading/sharing/forwarding pictures and videos in conversations
In our line of work, our company relies heavily on using pictures and videos to assess damage and estimate repair costs remotely. While Evolve Messages handles ...
Planned
Expand / Collapse arrow behavior
I think we are using the UP when it should be RIGHT?
Done
Added to Backlog
Return messages are being sent as iMessage to known contacts
When sending a message from SMS to a known iPhone contact, message is sent via SMS (Text) and return defaults to iMessage, so I dont receive in Evolve SMS window.
Done
Avatar
Would be fun to be able to have avatars/pictures that can be individualized for my contacts (similar to the web agent)
Done
Feature Request
Teams SMS forwarding
Had a client request that SMS messages to Teams be forwarded to a different user while original user is on leave.
Under consideration
Mobile App for Messages
A mobile app (for users not integrating with Teams) would be good. Or, integrate into the Chat section in UC-One somehow.
Under consideration
Video (.3gp) and Audio-only (.amr) MMS not received or displayed
Video and audio MMS currently only show with a white box in the incoming message stream. Ideally, we would either display the media (and provide a way to play it ...
Done
Place America/XXXXXX Timezones on top of the list
Suggestion to look at the country code of the phone number-- if it's +1, place America/XXXX (e.g. America/Chicago) at the top of the list of timezones so we don't ...
Done
Added to Backlog
Twelve Hours Time Format (Display Preferences) Not Honored
Setting the "Time Format" to "Twelve hours (AM/PM)" in the display preferences still results in inline timestamps (shown under the message when hovered over) showing ...
Help on the 401 Unauthorized goes to support.evolveip.net
If you click HELP on the 401 unauthorized page, it takes you to the generic support.evolveip.net. It should take you to a product specific page. Not necessarily a ...
Done
Feature Request
Message history not displaying contact names
The message history does not display names of added contacts - only the DID
Done
Bug
When I edited a user listed under my contacts it did not update the same user in the group listing
See screen shot - I went into My Contacts and edited a contacts name (Liz to Elizabeth). The name updated under Contacts and All but not in the Group
Done
Added to Backlog
Group Blast Message
I realize group messages don't work like cell phone group conversations, but it would be nice to at least see within the group message or screen the history of the ...
Canceling out of Adding a group doesn't clear the Red error message "group name required"
If I click on create a new contact group, click inside the text box, click out of it in the pop up box without adding text, you get the red error message that the ...
Ability to attach a link & Failure to send SMS
Can there be an accessibility where we can attach a link for our customers? Example: Zoom links for video conferences. Also majority of the messages will not send.
Under consideration
Link ECS and Broadsoft Data for PowerBI Reporting
We need a way to link the data between Broadsoft and ECS. Our calls start in Broadsoft and go to ECS, but our data team cannot match the two call transactions. A key ...
Done
Ability to import contacts
Have the ability to import contacts from simple spreadsheet or CSV file.
Planned
Font Sizes and Zooming on Mobile (IOS)
The standard teams app inherits the font sizing from IOS. For older peeps like me, who have a slightly larger font choice, going from chats (teams), to Messages (SMS ...
Done
Trying to Replicate
Messages App on IOS disappears after a period of time
I need to log out of teams and log back into teams on IOS to get the app to show up. Lasting less than a day. When it goes offline, I still get the setting up ...
Done
Trying to Replicate
Map keyboard "enter" key as default action in UI for sending, renaming, etc
When I type a message and hit Enter on keyboard, message should be sent.
When in Creating, Renaming Group, etc, have the "save" button in UI mapped to my enter key.
Done
Can not receive inbound SMS
I can send SMS successfully outbound to my cell phone (T-Mobile) and to Google Voice, but cannot receive SMS from either provider.
Done
Bug