Return messages are being sent as iMessage to known contacts

When sending a message from SMS to a known iPhone contact, message is sent via SMS (Text) and return defaults to iMessage, so I dont receive in Evolve SMS window.

Done Suggested by: JY Halpin (28 Aug, '20) • Upvoted: 28 Aug, '20 • Comments: 2

Comments: 2

02 Sep, '20
Moderator Admin
We are currently working to replicate this issue with iPhones and pinpoint the functionality.
15 Sep, '20
Moderator
After significant testing, the results with iPhones are sporadic on iMessage versus SMS when the contact has both a cell phone and desk phone under the same contact. At times, the mobile device will show the incoming message as an iMessage, other times SMS. However, on outbound this can be a problem. iPhones do NOT know to which number they should send the message. Sometimes it chooses the mobile number, other times desk phone. Will document BEST PRACTICE for use.

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